Healthcare Language Access,
Technology, and Beyond

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Deploy Medical Interpreter - The Waiting Time Aspect

The waiting time to deploy a professional medical interpreter remains a top challenge in healthcare settings for non-English speaking patients, often causing frustration for medical providers.

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The Multiple Touchpoints Problem of Non-English Speaking Patients

Patients with limited English proficiency navigate multiple healthcare touchpoints, each with varying levels of language support quality.

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So You're Using Family Members as Medical Interpreters

Providers commonly rely on family members as interpreters, yet numerous factors must be taken into account.

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Latest Posts

Medical Interpreter - Human vs AI: The Memory Aspect

"Interpreter Wants You to Repeat" - AI medical interpreters outperform humans in storing medical terminology and processing long dialogues without repetition.

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Nurses and Limited English Proficiency (LEP) Patients

Nurses are the frontline when it comes to patients with limited English proficiency - many times facing faster-paced micro encounters and under-utilization of medical interpreters

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Are Your Non-English Speaking Patients Following Up on Your Discharge Notes?

Studies reveal many patients with limited English proficiency struggle to understand critical post-visit instructions, highlighting the need for accurate, accessible multilingual discharge notes.

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How Private is a Medical Encounter with an Interpreter?

The presence of interpreters for limited English proficiency patients in healthcare settings creates unique privacy challenges

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Generating New Revenue for Healthcare Organizations with Medical Interpreting Tech

How healthcare organizations can transform language barriers into revenue opportunities.

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Are You Paying for Silence?

Current remote medical interpreting services often include significant periods of silence during patient encounters, resulting in inefficient use of interpreter time and resources.

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Planning Your 2025 Language Access Strategy with AI-Powered Oral Interpretation

AI-powered medical interpretation offers healthcare providers a transformative, cost-effective solution for their 2025 language access budgets

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Using No Barrier in the ER: An Inside Look

An inside look at improving communication and outcomes for patients with Limited English Proficiency in high-stress medical environments - like the ER.

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Medical Interpreting - Reimbursement State

Healthcare institutions must provide language services but face limited reimbursement options, driving a need for cost-effective solutions like AI-driven technologies.

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Bias vs Accuracy in AI Medical Interpreting Tech

Healthcare AI, particularly GenAI, raises questions about system and model bias towards different patient groups. In medical interpreting, we believe the focus should be on accuracy rather than bias.

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How Many Mistakes Do Medical Interpreters Make?

Medical interpreters are vital for effective communication with limited English proficiency patients. Since accuracy is highly important, the question arises - how accurate are they?

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Where is the Interpreter iPad Cart?

Video Remote Interpreting (VRI) rolling carts have been available for the last 10 years. We explored the reasons behind the shortage of these carts in healthcare institutions.

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Provider - Do You Have LEP Burnout?

Healthcare providers are well-acquainted with the phenomenon of burnout. However, one challenge often overlooked is the strain related to serving patients with Limited English Proficiency (LEP).

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When and When Not Using AI Medical Interpreter

While AI is emerging in the medical interpreting industry, there are various cases where the human touch is preferable.

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Relying on Bilingual Peers for Language Interpretation - A Cautionary Tale

In healthcare, the reliance on bilingual peers for Limited English Proficiency (LEP) patients hints at a deeper complexity worth exploring.

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Do You Have Micro Encounters with Limited English Proficiency Patients?

Brief interactions - when providers choose to skip formal interpretation

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So You're Using Google Translate as Medical Interpreter

It is maybe the most common translation tool on earth, but is Google Translate good as medical interpreter?

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