"We call an interpreter over the phone for the beginning part of the visit, but since that service charges by the minute we can't have the interpreter on the phone for the whole time. The rest of the exam we have to manage to the best of our abilities without an interpreter. It's definitely a tough situation to navigate."

-- A local optometry clinic describing their experience with traditional per-minute interpretation services

These words illuminate what's fundamentally broken in medical interpretation today. Beyond high costs, the traditional pricing model itself stands in the way of proper patient care.

The Real Cost of Per-Minute Interpretation

Working closely with healthcare institutions and providers, we've seen firsthand how the per-minute billing model creates daily challenges:

• Medical staff rushing through vital patient conversations
• Facilities paying for dead time while waiting for interpreters to connect
• The meter running during natural examination silences
• Teams avoiding interpretation for quick but essential follow-ups
• Unpredictable monthly costs as patient needs fluctuate and
• Routine visits becoming exercises in clock-watching

Some healthcare organizations try to optimize their interpretation costs through various measures: setting audio interpretation as the default instead of video to avoid higher costs, implementing strict hang-up policies, moving to cheaper interpretation vendors, or relying on bilingual colleagues and family members whenever possible – even when they're not certified interpreters.

While these cost-saving attempts are understandable, they rarely achieve significant cost reductions without compromising quality of care. Consider a typical patient visit: you're charged for silent examination time, moments spent reviewing charts, and even waiting for interpreters to join calls. This approach simply doesn't serve healthcare.

A Fresh Approach to Pricing

As far as we know, we're the first medical interpretation service to break away from the industry's traditional per-minute model.

We took a fundamentally different approach to pricing. First, we cut costs dramatically - typically by 70% compared to traditional services. Then, we moved to a fixed annual subscription with unlimited access.

This shift to a predictable, annual cost means healthcare providers can finally stop counting minutes and start focusing on what truly matters: proper patient care. No more tracking usage, no more variable monthly bills - just one fixed annual subscription covering all your interpretation needs.

With traditional per-minute pricing, organizations typically underutilize interpretation during high-value doctor visits to save costs. Our unlimited model enables the opposite - "overutilization" where every staff member, from receptionists to billing administrators, can freely communicate with patients without watching the clock.

Our Belief

Innovation in pricing can drive as much positive change as innovation in technology. The traditional per-minute model isn't just costly – it actively undermines quality care.

Medical interpretation should focus on access, not minutes. It should enhance care, not restrict it. That's why we've made our pricing as barrier-free as our technology.

No more rushing. No more clock-watching. No more choosing between cost and care.

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