As medical interpreting technology emerges, some clear advantages arise, such as cost reduction and 24/7 accessibility. However, there are some more interesting factors that put AI in a positive light, which come down to some basic differences between machines and humans that can play a vital role in medical interpreting domain.
- Ability to "remember" medical jargon
Even an experienced medical interpreter, who encounters various situations while facilitating communication, cannot master the full medical jargon of every specialty, procedure, medicine, diagnosis, etc. Imagine medical terminology with 200,000 words that also need to be translated. One of the points providers mentioned to us is the lack of quality consistency between different interpreters. In contrast, a machine's capability to "store" vast amounts of data is one of its basic advantages over humans. - Ability to process long dialogue acts
One of the issues providers mentioned in our user interviews is the need to "feed" the interpreter with sentences slowly. For example, imagine a doctor needs to explain something for 2 minutes about a procedure, its properties, protocols, risks, and other relevant information. It's almost impossible for the average medical interpreter to process a 2-minute chunk and precisely translate it into another language. Providers mentioned that in those sections, there were many instances of "Can you repeat, please?" from the medical interpreters. For machines, this is easy – a different aspect of "memory," including processing. The ability to have more natural conversations where providers and patients don't need to limit their dialogue acts and can speak freely streamlines the conversations and makes them more effective. - Ability to work across many languages
Even a multilingual person who speaks five languages has limitations – not all languages are at the same level, and there are many others they won't cover. This means more resources are needed to cover a wide range of languages. In that sense, a machine can handle dozens of languages at once.
To summarize: Like in many other fields, in the medical interpreting domain, technology has some clear advantages over humans when it comes to "processing data" and the required memory for that action.